Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at gqdesigns69@gmail.com. Please note that returns will need to be sent to the following address:

470 General Winship Dr S
Macon, GA 31204
United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at gqdesigns69@gmail.com.

Damages and issues

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or if you receive the wrong item, please contact GQ Designs as soon as possible so we can evaluate the issue and make it right.

If your order arrives damaged or defective, please notify GQ Designs within 48 hours after delivery. To help us investigate and resolve your claim promptly, please email clear photographs of the damaged item, the original packaging, and the shipping label. Claims reported after 48 hours may not be eligible for a replacement or refund.

Please do not discard the damaged item, the original packaging, or the shipping label until your claim has been reviewed by GQ Designs, as additional photographs or information may be required during the claims process.

Each claim is reviewed on a case-by-case basis. GQ Designs reserves the right to approve or deny any claim that does not comply with the terms outlined in this Return & Refund Policy.

 

Exceptions / non-returnable items

Certain items cannot be returned, including custom-made or personalized products, gift cards, downloadable digital products, and sale items where permitted by law.

Many GQ Designs products are custom printed or made to order. Because of the personalized nature of these products, custom-made and personalized items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect due to a manufacturing, printing, or fulfillment error on our part. If you have any questions regarding the eligibility of your item for return, please contact us before placing your order.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gqdesigns69@gmail.com.